Loom and Latte Privacy Notice & Policy
Loom and Latte LLC is committed to protecting your privacy in accordance with applicable New York State and New York City laws, including consumer protection and data security requirements. This Notice explains how we collect, use, share, and safeguard your information when you visit our café, participate in workshops, shop online, or interact with us in any other way.
Information We Collect
We collect information necessary to serve you, such as:
- Personal Information You Provide: Name, email, phone, address and payment information.
- Transaction Information: Purchases, payment methods, order history, and receipts.
- Website & Device Information: IP address, browser type, and browsing data collected via cookies or analytics tools.
- Community Engagement: Information you provide to join events, mailing lists, or social media interactions.
We do not collect sensitive categories such as government ID numbers, medical records, or biometric data unless legally required.
How We Use Information
We use your information to:
- Process orders, reservations, and workshop sign-ups.
- Provide customer service and respond to inquiries.
- Send updates about promotions, events, or new menu items (with your consent).
- Improve our website, products, and services.
Comply with New York State business, tax, and consumer protection laws.
How We Share Information
We do not sell your personal information. We may share it only as needed with:
- Service Providers (e.g., payment processors, delivery partners, email platforms) who are contractually required to protect your information.
- Government or Legal Authorities if required by law, subpoena, or court order.
- Business Successors if Loom and Latte undergoes a merger, acquisition, or transfer of assets.
Your Rights Under New York Law
As a New York consumer, you have the right to:
- Access & Correction: Request a copy of the personal data we maintain about you and correct inaccuracies.
- Deletion: Request that we delete your personal information, subject to legal and operational requirements (e.g., tax records).
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
- Non-Discrimination: We will not deny services or charge different prices if you exercise your privacy rights.
To make a request, contact us using the details below. We will respond within 30 days, consistent with New York privacy and consumer protection standards.
Data Security & Retention
In compliance with the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), we implement reasonable safeguards (administrative, technical, and physical) to protect your information from unauthorized access, use, or disclosure. We retain personal data only as long as necessary to fulfill the purposes in this Notice, unless longer retention is required by New York law (e.g., tax or accounting records).
Children’s Privacy
Loom and Latte does not knowingly collect information from children under 13. If we discover such data has been collected, we will delete it in accordance with the Children’s Online Privacy Protection Act (COPPA) and New York consumer guidelines.
Changes to This Notice
We may update this Notice from time to time to reflect changes in the law, our practices, or our services. Updates will be posted here with a revised “Effective Date.”
Contact Us
For questions, requests, or concerns about your personal information, please contact us. If you believe your privacy rights under New York law have been violated, you may also contact the New York State Attorney General’s Office or the New York City Department of Consumer and Worker Protection (DCWP).
Let’s Chat
Need help choosing your next coffee fix? Our team is just a call away — we love geeking out over beans, brews, and blends.
Drop Us a Line
Got a question, an idea, or just want to say hi? Send us an email and we’ll brew up a thoughtful reply within 24 hours.
Come Say Hello (Virtual for now)
We’re still building our first café space in New York, but we’d love to connect! Follow us online or send us a message — it’s the next best thing to stopping by in person.